Testimonials

Top notch!

“Your presentation on “Customer Service with a Leadership Twist” was top notch! Not only was the topic relevant and engaging but the high level of energy with which you presented kept our group mesmerized for the entire hour and a half. The feedback from the audience members has been excellent across the board.”
Ralph J. Martignetti, President, Liberty Mutual Northeast Customer Service Committee

Thank you for an excellent job!

“The materials and custom presentation that you created on Effective Selling helped give our Sales team an eye opening look at the latest customer trends. They walked away with new skills on establishing trusted partnerships as well as communicating our unique customer value proposition. Thank you for an excellent job!”
Brian Gallerani, Senior Director, LEGO Systems, Inc.

One of the most informative presentations

“You delivered one of the most informative presentations we’ve ever heard. Your unique blend of enthusiasm and common sense was truly refreshing. The comments from our membership were extremely positive.”
Fred W. Green, Chairman, Harvard Chief Executive Officers’ Club

Glad we brought you back for a second time!

“The comments from our audience of CEO’s have been excellent. You brought clarity to what matters in the area of revenue growth and what will and will not move the needle on performance. We are glad we brought you back for a second time!”
Jacquelyn Gernaey President, The Alternative Board Long Island

Outstanding

“Duane your evaluations were outstanding. The time and attention you devoted to getting to know our members, and the issues that were important to them, speak volumes about your dedication to providing engaging, thoughtful material.”
Shane N. Yates, Executive Director, Ohio Society of Association Executives

A game changing experience

“We unanimously agreed that your full day training was a game changing experience. Our team was engaged at all points and left with a “charged up” feeling despite a weak economy. We especially appreciated the practical and “real world” approach you take as it relates to the strategies and tactics that will in fact increase sales.”
Joshua A. Cooper, Chief Operating Officer, West Point Thoroughbreds, Inc.

Thank you for your professionalism

“Your knowledge and experience in building and running companies was apparent in the examples you used to illustrate your points. As a result, you established a strong connection with our audience of company Presidents. You did a great job Duane. Thank you for your professionalism.”
William H. Lively, YPO Education Chair

Outstanding presentation

“I wanted to thank you for the outstanding presentation you gave to our management team here at Webster Bank. We just completed a significant management restructuring and the timing couldn’t have been better for your message on taking personal responsibility. Your presentation was motivating, humorous and very well delivered.”
Kenneth J. Lesser, Vice President, Webster Bank

Extra octane

“What we were seeking, and you brought home, is the extra octane to drive our Sales & Service engine to even higher efficiency. From your opening stories of personal service that did not live up to “competitive performance” to your emphasis on avoiding commoditization by invoking innovation and creativity, you held this seasoned audience rapt. Excellent job!”
Thomas S. Leavitt, Executive Vice President, Merchants Bank

Duane delivers!

“Duane is serious about ROI and he delivers! We have seen an average pipeline increase of qualified leads by as much as 27% and a closing ratio increase from an average ratio of 25% bumped up to 40%.”    ~ Bill Albro, Sprint Nextel Corporation